Accessing Matrix, Realist and OneHome from areas outside the United States

If you and/or your Clients are having issues accessing Matrix, Realist, and OneHome, it means that you may be in a country/area that is blocked.  Due to security policies, you will not be able to access these three programs.

A workaround solution is to download and install a VPN (Virtual Private Network), and access a USA location.  Click here for a list of VPN.

These are the countries that are not approved:

• Belarus
• Bosnia and Herzegovina
• Bulgaria
• Burma (Myanmar)
• Burundi
• Cambodia
• Central African Republic
• China
• Congo (Democratic Republic of Congo)
• Core D’Ivoire (Ivory Coast)
• Croatia
• Cuba
• Democratic People's Republic of Korea
• Eritrea
• Guinea-Bissau
• Iraq
• Kazakhstan
• Kenya
• Kosovo
• Kuwait
• Kyrgyzstan
• Lebanon
• Liberia
• Libya
• Libyan Arab Jamahiriya
• Mali
• Montenegro
• Morocco
• Nicaragua
• Nigeria
• Oman
• Pakistan
• Palestinian Territory
• Russian Federation
• Qatar
• Saudi-Arabia
• Serbia
• Western Balkans - Serbia
• Slovakia
• Slovenia
• Somalia
• Sudan
• South Sudan
• Sudan (Darfur Region)
• Syria
• Syrian Arab Republic
• Taiwan
• Tajikistan
• Thailand
• The Republic of North Macedonia
• Tunisia
• Uzbekistan
• Yemen
• Zimbabwe

Last updated: 04-19-2022