Knowledge base

• General

  News & Updates

  • Listing Broker Attribution
  • Zillow and Rentals
  • 05-21-2021: New Input Fields

  Training

  • Fraud Prevention
  • Training Schedule
  • How do I register for a class?
  • What MLS Classes are available?

  General

  • Forewarn
  • Clareity Dashboard Links
  • How to protect against rental listing scams?
  • MLS Dashboard - Enabling Saved Passwords [Chrome]
  • Real Estate Designations and Certifications
  • How do I verify a permit for an ADU?

  See all 10 articles

  FAQ

  • Computer Connection Issues? A Do-It-Yourself Checklist
  • TMK (Tax Map Key) Basics
  • General Listing FAQ
  • Editing Contact/Profile Information
  • Updating my E-mail address

• MLS Tools

  Slideshow/Video Alternatives for Listings

  • Listing Slideshow/Video Alternatives

  Getting Started

  • Member Portal Password Page
  • Log in to the MLS
  • ABC's of the MLS
  • Becoming the Widget Wizard
  • Getting Started

  Matrix

  • Media Privacy - April 2024
  • VA and other assumable loans.
  • New Matrix Search and Dashboard
  • Building Project Resource
  • Assessment and Exemption Values
  • Matrix Share Link

  See all 26 articles

  Add/Edit Listing

  • Listing Property Types in the MLS
  • Foreclosure, REO, Short Sale, Auction and Lender Sale Listings
  • For Sale By Owner (FSBO) Transactions
  • Who can edit my listings?
  • How do I extend a Rental listing?
  • Instructions for Exempted Listings

  See all 39 articles

  Lockbox Lending Program

  • Lockbox Lending Program Flyer
  • What is HiCentral MLS Lending Program?

  OneHome

  • How can I see my clients notes and favorites from OneHome?
  • Video: OneHome Agent Branding using MLS Touch
  • OneHome Update: New Single-line Display
  • Accessing Matrix, Realist and OneHome from areas outside the United States
  • Video: OneHome - How Clients Will Create Custom Searches
  • Video: Welcome Your Clients to OneHome

  See all 11 articles

  Realist

  • Foreclosure Search in Realist
  • Realist - Learn More With Tutorials and Videos
  • Realist Search - Exceeds Maximum Results Pop up
  • Realist, Matrix 360, and Tax Data Q&As
  • Realist Search by Property Address – Tips
  • Realist - Flood Zone Data

  See all 17 articles

  SentriKey

  • Sentrikey Showing
  • SentriLock: Call Before Showing (CBS) Instructions
  • How do I request for a SentriLock Lockbox?
  • MLS Lockbox Project User Agreement
  • Video: SentriKey App How to Manually End a Showing
  • Video: SentriKey App How to View Access Logs

  See all 23 articles

  ShowingTime

  • ShowingTime - Download
  • How do I turn off ShowingTime feature on my listing?

  MLS Touch

  • How do I update my photo in MLS-Touch?
  • How to Install the MLS-Touch App for Android User
  • How to Install the MLS-Touch App for Apple User
  • How do I update my info in MLS-Touch
  • What is MLS-Touch?
  • Video: MLS-Touch Edit Listing On The Go

  See all 9 articles

  Data Licensing and Syndication

  • Fractional not accepted by Zillow

  ZipForm

  • ZipForm Assistant/Transaction Coordinator Account
  • Video: ZipForms Plus Creating a New Transaction
  • Video: ZipForms Plus How to Send an E Signature Packet
  • Video: ZipForms Plus Working with Documents
  • Videos: ZipForms Plus Accessing Forms in ZipForms Plus
  • Video: ZipForms Importing Contacts to ZipForms Plus

  See all 7 articles

  Addtional Resources

  • Multiple Property Addresses - Verify on Honolulu County Website
  • Best VPNs for small and home-based businesses in 2024
  • Condo Maps Overview & Access

• Forms Library

  Listing Forms

  • Addendums vs. Amendments
  • MLS Change Form

  Reciprocal Listing

  • New Reciprocal Listing Procedures

  Office Assistant & Personal Assistant

  • SentriLock MLS Assistant Application
  • MLS Personal Assistant Application
  • MLS Office/PB Assistant Application
  • MLS Assistant Termination Form

  HBR Forms

  • DPP - STR Disclosure 8/22
  • DCCA Real Estate Branch - Real Estate Change Form
  • REALTOR®/REALTOR-ASSOCIATE® Membership Application
  • REALTOR® Office Application
  • MLS Participant Application
  • Affiliate Membership Application

  See all 11 articles

• MLS Compliance Resources

  MLS Rules & Regulations

  • MLS Rules & Regulations Fundamentals Class
  • New Development FAQ
  • Presentation of Offers and Counter-Offers
  • Guideline for Submitting a Report It for a Listing
  • What is the DOM count in the MLS?
  • Can I add captions and descriptions in the photo section?

  See all 22 articles

• HBR

  General

  • How do I check my CE credit?
  • Info bulletin relating to Seller Disclosure of Short-Term Rentals (DPP - STR)
  • HBR Member Roster