Knowledge base

• General

  News & Updates

  • Listing Broker Attribution
  • Zillow and Rentals
  • Using YouTube for Listing Videos
  • 05-21-2021: New Input Fields

  Training

  • Training Schedule
  • How do I register for a class?
  • What MLS Classes are available?

  General

  • How to protect against rental listing scams?
  • MLS Dashboard - Enabling Saved Passwords [Chrome]
  • Real Estate Designations and Certifications
  • How do I verify a permit for an ADU?
  • Zoom Desktop Client
  • Can I market other agent's listings in my social media?

  See all 9 articles

  FAQ

  • Computer Connection Issues? A Do-It-Yourself Checklist
  • TMK (Tax Map Key) Basics
  • Can I change the Listing Price in the MLS after an offer has been accepted?
  • How to upload multiple photos to my listing?
  • How do I edit my contact info?
  • How do I update my E-mail address?

• MLS Tools

  Getting Started

  • Log in to the MLS
  • ABC's of the MLS
  • Becoming the Widget Wizard
  • Building Your Brand

  Matrix

  • MLS Dashboard Enhancements Coming Soon
  • How do I keep track of my exempted listings?
  • How to search Pet Friendly Units
  • 2023 Honolulu County Assessment Values
  • How to use Concierge Mode on Auto Emails
  • How to Change Listing Broker Attribution in Matrix (Available to Principal Brokers Only)

  See all 36 articles

  Add/Edit Listing

  • How do we input a For Sale By Owner sale into the MLS?
  • How do I search for all my Incoming Listings?
  • Who can edit my listings?
  • How do I extend a Rental listing?
  • What you need to know about changes to compensation in Matrix Input?
  • Instructions for Exempted Listings (Effective 1/17/2023)

  See all 51 articles

  Lockbox Lending Program

  • Lockbox Lending Program Flyer
  • What is HiCentral MLS Lending Program?

  OneHome

  • How can I see my clients notes and favorites from OneHome?
  • Video: OneHome Agent Branding using MLS Touch
  • OneHome Update: New Single-line Display
  • OneHome Foreign Country List
  • Video: OneHome - How Clients Will Create Custom Searches
  • Video: Welcome Your Clients to OneHome

  See all 11 articles

  Realist

  • Foreclosure Search in Realist
  • Realist - Learn More With Tutorials and Videos
  • Realist Search - 3000 Max
  • Realist, Matrix 360, and Tax Data Q&As
  • Realist Search by Property Address – Tips
  • Realist - Flood Zone Data

  See all 18 articles

  SentriKey

  • SentriLock: Call Before Showing (CBS) Instructions
  • How do I request for a SentriLock Lockbox?
  • MLS Lockbox Project User Agreement
  • Video: SentriKey App How to Manually End a Showing
  • Video: SentriKey App How to View Access Logs
  • Video: SentriKey App How to Enable Touch ID

  See all 22 articles

  ShowingTime

  • ShowingTime
  • How do I turn off ShowingTime feature on my listing?

  Immoviewer

  • Video: Immoviewer How to capture a 360° tour
  • Video: Tutorial for Immoviewer.

  MLS Touch

  • How do I update my photo in MLS-Touch?
  • How to Install the MLS-Touch App for Android User
  • How to Install the MLS-Touch App for Apple User
  • How do I update my info in MLS-Touch
  • What is MLS-Touch?
  • Video: MLS-Touch Edit Listing On The Go

  See all 9 articles

  Data Licensing and Syndication

  • Fractional not accepted by Zillow

  ZipForm

  • ZipForm Assistant/Transaction Coordinator Account
  • Video: ZipForms Plus Creating a New Transaction
  • Video: ZipForms Plus How to Send an E Signature Packet
  • Video: ZipForms Plus Working with Documents
  • Videos: ZipForms Plus Accessing Forms in ZipForms Plus
  • Video: ZipForms Importing Contacts to ZipForms Plus

  See all 7 articles

  Addtional Resources

  • Multiple Property Addresses - Verify on Honolulu County Website
  • Best VPNs for small and home-based businesses in 2021
  • Condo Maps Overview
  • Access To Condo Maps

• Forms Library

  Listing Forms

  • Addendums vs. Amendments
  • MLS Condo Master Data Input Form
  • MLS Change Form
  • Commercial / Industrial Data Input Form
  • Business Data Input Form
  • Vacant Land Data Input Form

  See all 10 articles

  Reciprocal Listing

  • What is a Reciprocal listing?
  • New Reciprocal Listing Procedures

  Office Assistant & Personal Assistant

  • SentriLock MLS Assistant Application
  • MLS Personal Assistant Application
  • MLS Office/PB Assistant Application
  • MLS Assistant Termination Form

  Data Licensing - IDX & VOWS

  • Getting started with data licensing (IDX & VOW)

  HBR Forms

  • DPP - STR Disclosure 8/22
  • DCCA Real Estate Branch - Real Estate Change Form
  • REALTOR®/REALTOR-ASSOCIATE® Membership Application
  • REALTOR® Office Application
  • MLS Participant Application
  • Affiliate Membership Application

  See all 11 articles

• MLS Compliance Resources

  MLS Rules & Regulations

  • MLS Rules & Regulations Fundamentals Class
  • What is the DOM count in the MLS?
  • Where can I find the MLS Rules?
  • Can I add captions and descriptions in the photo section?
  • Can I input a sale that was not listed in the MLS?
  • 2023 MLS Listing Flow Chart

  See all 24 articles

• HBR

  General

  • How do I check my CE credit?
  • Info bulletin relating to Seller Disclosure of Short-Term Rentals (DPP - STR)
  • HBR Member Roster