Knowledge base

• General

  News & Updates

  • Zillow and Rentals
  • Using YouTube for Listing Videos
  • 05-21-2021: New Input Fields

  Training

  • Training Schedule
  • How do I register for a class?
  • What MLS Classes are available?

  General

  • How do I add or change my agent photo on hicentral.com?
  • How do I change my password to Support ticket site?

  FAQ

  • Can I change the Listing Price in the MLS after an offer has been accepted?
  • How to upload multiple photos to my listing?
  • How do I edit my contact info?
  • How do I update my E-mail address?

• MLS Tools

  Getting Started

  • Log in to the MLS
  • ABC's of the MLS
  • Becoming the Widget Wizard
  • Building Your Brand

  Matrix

  • How do I search for Broker’s Open?
  • How far back does the MLS Data go?
  • Requesting the addition of a new neighborhood in Matrix
  • I sent a reset password for MLS, but did not receive the email
  • How far back MLS Data goes?
  • Video: Add Contacts into Matrix

  See all 29 articles

  Add/Edit Listing

  • Can I use photos from previous listings?
  • How long can a listing stay in the status "Temporarily Withdrawn"?
  • Why is my listing not showing on the Internet? (Zillow, Trulia, Realtor.com, and more)
  • How to avoid potential HUD violations?
  • Where can I add my extra video tour or slideshow link to my listing?
  • Can I input zero in the Buyer's Compensation field in my listing?

  See all 36 articles

  Lockbox Lending Program

  • Lockbox Lending Program Flyer
  • What is HiCentral MLS Lending Program?

  OneHome

  • OneHome Update: New Single-line Display
  • OneHome Foreign Country List
  • Video: OneHome - How Clients Will Create Custom Searches
  • Video: Welcome Your Clients to OneHome
  • Video: What is OneHome?
  • Video: Consumers Creating a Free OneHome Account

  See all 9 articles

  Realist

  • Realist: Zoning, DPC, and LUC
  • Zoning and Land Use Guide (Honolulu County)
  • How often Realist data are updated?
  • How far back data for City and County Data in Realist?
  • Regular System (Abstract) vs. Land Court System (Torrens)
  • Search by Sell Score

  See all 8 articles

  SentriKey

  • MLS Lockbox Project User Agreement
  • Video: SentriKey App How to Manually End a Showing
  • Video: SentriKey App How to View Access Logs
  • Video: SentriKey App How to Enable Touch ID
  • Video: SentriKey App How to Enable Agent Safety
  • Video: SentriKey App How to Open the Key Compartment on a Non BLuetooth Lockbox

  See all 20 articles

  ShowingTime

  • How do I turn off ShowingTime feature on my listing?

  Immoviewer

  • Video: Immoviewer How to capture a 360° tour
  • Video: Tutorial for Immoviewer.

  MLS Touch

  • What is MLS-Touch?
  • Video: MLS-Touch Edit Listing On The Go
  • Video: MLS-Touch Smart Search
  • Video: MLS-Touch Three FAST Ways to Look Up Listing Info
  • Video: MLS-Touch Create Your Own Branded App!

  ZipForm

  • Video: ZipForms Plus Creating a New Transaction
  • Video: ZipForms Plus How to Send an E Signature Packet
  • Video: ZipForms Plus Working with Documents
  • Videos: ZipForms Plus Accessing Forms in ZipForms Plus
  • Video: ZipForms Importing Contacts to ZipForms Plus
  • ZipForm Support Contact

  Addtional Resources

  • Best VPNs for small and home-based businesses in 2021
  • Condo Maps Overview
  • Access To Condo Maps

• Forms Library

  Listing Forms

  • MLS Condo Master Data Input Form
  • MLS Change Form
  • Commercial / Industrial Data Input Form
  • Business Data Input Form
  • Vacant Land Data Input Form
  • Multi-Family Data Input Form

  See all 9 articles

  Reciprocal Listing

  • New Reciprocal Listing Procedures

  Office Assistant & Personal Assistant

  • MLS Personal Assistant Application
  • MLS Office/PB Assistant Application
  • MLS Assistant Termination Form

  Data Licensing - IDX & VOWS

  • Getting started with data licensing (IDX & VOW)

  HBR Forms

  • DCCA Real Estate Branch - Real Estate Change Form
  • REALTOR®/REALTOR-ASSOCIATE® Membership Application
  • REALTOR® Office Application
  • MLS Participant Application
  • Affiliate Membership Application
  • Affiliate Office Application

  See all 10 articles

• MLS Compliance Resources

  MLS Rules & Regulations

  • Alleged Clear Cooperation Violation Form
  • Instructions for Exempted Listings
  • Summary of MLS changes 2020
  • MLS Rules & Regulations 2020
  • MLS Rules & Regulations (redline copy, 1/2020)
  • Summary MLS Rules & Regulations Amend (Rev 1/2020)

  See all 11 articles

• HBR

  General

  • HBR Member Roster